Fees Fees Fees

In these “non-inflationary” times, the rates are going up today. This notice came from Vonage.

Vonage logoEffective 09/24/12, the Regulatory, Compliance and Intellectual Property (RC&IP) Fee associated with your plan will increase from $1.99 per month to $2.99 per month. This fee enables Vonage to maintain our commitment to customer privacy, anti-fraud protection and innovation while delivering important new services.

Despite this increase, we are confident that Vonage provides the best value in unlimited calling throughout the U.S., Canada, Puerto Rico and to more than 60 countries worldwide.

Sincerely,
Your friends at Vonage

I applaud a business that can figure out a way to cover their costs and make a profit. I just wish they wouldn’t try to spin it as a “recovery of fees.”

Taxes, materials, payroll, advertising and a host of other items are part of the cost of doing business. Business can follow about three paths to keep those costs in check: improve efficiency, reduce the size of the product, or raise the price. Guess what the phone companies do?

Phone companies apparently don’t think we’re smart enough to know when they raise their rates.


For the record? Comcast and Verizon are even worse. They just haven’t sent any stupid emails this week.

Serious Customer Service?

Customer what?

I have a “mycompany@gmail.com” email account for the usual reasons. Google is pretty good about filtering spam and delivers all the rest of the mail, often before it even gets to Mountain View, California.

Sometimes, of course, it delivers a bit too much mail like the mailing list I seem to be on from the State of Colorado’s Division of Real Estate.

As far as I know I am not and never have been a Realtor™, even in a past life. And the last time I was in Colorado might have been 1981 although I spoke to my fried Ron Smith in Denver just a week or two ago. Still they send me information about fraudulent cashiers and bank checks, job opportunities in the state, and, of course, voluminous regulations.

I think I managed to get their attention and get off their mailing list but I’m not sure. The technique had nothing to do with spamming the entire list. Honest.

sirius-xmMeanwhile, SiriusXM has been trying to get me to upgrade my account lately. I’m not exactly sure why, since I don’t have a Sirius radio in any of my vehicles and have no intention of opening an account with them. Heck, today was my dad’s birthday. He didn’t have Sirius or an XM account, either.

This problem took a “chat” with customer service.

The chat took about 15 minutes…

Danny: Hi, my name is Danny, Thank you for contacting SiriusXM. How may I help you?
Dick Harper: Hi Danny. I do not have a Sirius Account. I do not have a Sirius radio. I want you to stop emailing me account updates.
Danny: I apologize for the inconvenience.
Danny: I will make a detail note of the issue.
Danny: I am really sorry for that.
Me: Accepted. How do I turn off the emails?
Danny: mycompany@gmail.com , Is this your email address?
Me: Yes
Danny: One moment please.
Danny: Thank you for your patience.
Danny: If you have the Sirius account or Sirius radio only then we will send the emails.
Me: I do not have a Sirius Account. I do not have a Sirius radio. You email me *regular* account updates
Danny: Unfortunately we cannot stop sending the emails if you get the mails from the third party.
Me: They come from SiriusXM Radio
Danny: I see that you have the account with the SiriusXM.
Danny: And your address is 3.14159 Pie Road E Dallas, TX 75209-1234
Danny: Am I correct?
Me: No. I did not set up an account. When I tried to log in with my email address, the system did not recognize me. I am in North Puffin, not Texas.
Danny: It is on the name of J. R. Harker
Me: I am not J. R. Harker. The email you are using is for a different company so perhaps Mr. Harker entered his address incorrectly. Please find his correct address and stop sending his email to me.
Danny: Alright, I will make a note on his account.
Me: Thank you.
Me: End
Danny: Thank you for contacting SiriusXM and have a nice day.
Danny has disconnected.

The very next day, SiriusXM emailed us. “Are You Getting Complimentary Tickets to Your Favorite Exclusive Events?” they asked.

Tuesday Twaddle

Fiat CEO Sergio Marchionne took over the reins at what is now Fiat-Chrysler and has run it without Mr. Obama’s administrative interference.

Fiat-Chrysler is showing a profit, paid off the $6 billion “bailout” loans early, and has cars that buyers want rolling off the lines. Oh yeah, and they have great advertising.

Bumper StickerOne of a long series of changes made by new-G.M. CEO Daniel Akerson was to appoint Joel Ewanick as chief global marketing Officer. Mr. Akerson is one of several board members whom Mr. Obama appointed. Mr. Ewanick “resigned” in the latest management shuffle at the top of the nation’s only government-owned automaker.

GM has a falling stock price, is showing a loss, owes billions in “bailout” loans, and has cars that no one wants rolling off the lines. Oh yeah, and their ads suck.

Great way to run a country.

Two Nickles to Rub Together

I picked up an empty Blueberry-Pomegranate Blast by Colt 45 can on walkies this morning.

I walk a couple of miles each morning at a reasonably brisk rate. I’m still not getting my heart rate up high enough but I do get my resps up. Sometimes I talk on the phone while walking which surprises the bridge fishermen I pass. Sometimes Jody Beauregard walks with me. Jody is a couple inches taller than I am, but he doesn’t like to walk as fast. “You ought to slow down and smell the roses,” he keeps telling me.

But this is about beer cans, not Rosaceae. Nor the original lime juice.

roadside emptiesVermont passed its Beverage Container Law to “reduce litter, increase recycling, reduce waste disposal costs, create local jobs and save energy.” Save energy? The legislature enacted the law in 1972 but delayed implementation until 1973.

I’m thinking that was to give our shopping cart people time to get bigger bags and carts.

The Act covers beer, malt, carbonated soft drinks, mixed wine drinks, and liquor in any glass, metal, paper, plastic or combination bottle, can, jar or carton. We pay 15¢ for liquor bottles and a nickle for everything else. The redemption rate overall is 85%. The Baptists should have such good statistics.

Michigan’s 10¢ bottle bill has a 96.9% recycle rate. Florida is studying the idea.

The Blueberry-Pomegranate <shudder> Blast comes 23.5 ounces to the can. 12% alcohol. Still only a nickle deposit back, though.

That doesn’t make up for inflation. Gas prices went up a nickle on Friday alone here in the protected pocket with the highest gas prices in New England. That price hike comes in the face of dropping prices everywhere else in the nation, and in spite of calls for a Congressional investigation.

I found a single 24-ish ounce empty can each morning last week and I figure this is a bad sign.

“We need to start a petition drive,” Jody said. “If people would just drink two 12-ounce cans in their cars instead of these 24-ounce monsters, their beer wouldn’t go flat as fast and we’d make more money.”

I picked up just a nickle each day. I could have been making a dime.

Here’s What Obamacare Actually Does For You

“Wow! It is without any doubt the law now,” my friend Nola Guay crowed. “And there is nothing, absolutely nothing, in it that I don’t like!”

Two days from our celebration of Independence from a monarchy, how about the facts that it is yet another tax, that it will continue to drive up the cost of seeing your doctor, and that the Regent of Pennsylvania Avenue just stole yet another piece of your heritage?

But Mr. Obama says he gave you something good!

She sent me a poster of the Obamacare Top 10.


The Obamacare Top 10

Here’s What Obamacare Actually Does For You:

(1) “Access to health insurance for 30 million Americans …”
Every one of the 46 million Americans without health insurance had “access” to it before Obamacare came to be. Access has never been the problem.

“and lower premiums.”
Your insurance premiums have doubled in the last 10 years. They’ve continued to go up because many Obamacare provisions don’t take effect until after the election or 2014.

The problem isn’t higher premiums. The problem is the high cost of our medical system. Work on cost and I guarantee premiums can come down.

(2) “The ability of business and individuals to purchase comprehensive coverage from a regulated marketplace.”
Wow. I guess the Banking and Insurance industry wasn’t already regulated. Now it will be more regulated. Like Cable TV is. That’s gonna make it better.

(3) “Insurers’ [sic] cannot discriminate against people with pre-existing conditions.”
Um, anybody remember ERISA? Been there, done that.

(4) “Tax credits for small businesses that offer insurance.”
Oh, goody. We’ll raise taxes on all the rich small businessmen and businesswomen to come up with the money to give them tax credits back.

(5) “Assistance for businesses that provide health benefits to early retirees.”
See above. And don’t forget that “early retirees” doesn’t mean thee and me. It means the United Auto Workers who get to retire with full benefits and the GM stock Mr. Obama stole from the other retirees like thee and me who used to own that company.

(6) “Affordable health care for lower-income Americans. Obamacare extends Medicaid to individuals with incomes up to 138% of the federal poverty line.”
No new taxes, though. This won’t hurt a bit. You might feel a little pinch…

(7) “Investments in women’s health. Obamacare prohibits insurers from charging women substantially more than men …”
Oh, goody again. So Obamacare singlehandedly disallows the actuarial tables insurers live by. Or men, who cannot have children, get to pay a higher premium than they would under actuarial calculations. And old peeps. And children. All higher premiums.

(8) “Young adults’ ability to stay on their parents’ health care plans.”
That’s a good one. Didn’t need 2,700 pages to do that. Speaker of the House John Boehner mentioned yesterday that the insurance companies themselves lobbied for it because federal law kept them from allowing dependents to stay, well, dependent past their high school or college years.

See, young adults are generally healthier than older adults. That should improve the revenue the insurance plans generate.

(9) “Discounts for seniors on brand-name drugs.”
Oh, swell. The home of the $6,000 hammer will negotiate the cost of your Viagra.

Wait. That’s not right. Don’t the drugs we want fall into the “donut hole”? (That’s the difference between the initial coverage limit and the catastrophic coverage threshold currently in the Medicare Part D prescription drug program. This Administration loves donuts. One box of Munchkins™ coming up for your med-surg snack. Mmmm, donuts.)

(10) “Coverage for the sickest Americans.”
Bwahahahahahahahahah hah ha. And ha.

My friend Rufus had non-Hodgkin’s Lymphoma in 2011. My mom’s breast cancer metastasized in 2001. Oddly, both of them were pretty darned sick. Both of them had coverage, Rufus on a company retirement benefit and Mom on Medicare and Medicare Part B.

That was before Obamacare.

Thomas Sowell commented, “It is amazing that people who think we cannot afford to pay for doctors, hospitals, and medication somehow think that we can afford to pay for doctors, hospitals, medication and a government bureaucracy to administer it.”

Bottom line: “It’s a tax,” Chief Justice John Roberts said.

So tell me again, other than nationalizing the payment system for health care (and running up the costs), What Obamacare Actually Does For US? ‘Cause I just don’t see it.


I wrote a two part series a couple of years ago on how to fix our broken health care system:How to Fix It, Part I
How to Fix It, Part IIAnd here’s the entire ObamaCare category:
Obamacare in America


Next week, we look at the squadron of opossums in Ninja outfits who raided my trash can and laid the blame on the raccoons.