February 5. 2010 by Dick.

This is very disappointing. I tried to create a site account for YourOnlineEverythingCheapStore; it bounced me because their software did not recognize our municipality-issued, official 911 street address. There are darned few roads in North Puffin and each one has far fewer than six names. Couriers, common carriers, and fire trucks all have no trouble finding us.

OK, the fire department still needs directions that include “the locust tree we cut in 1976″ but everyone else uses the official 911 street address.

I called the EverythingCheap customer service line.

“It’s a computer problem,” Rachel told me. “We use a service to check for delivery addresses.”

I told her I tried my 911 address and every permutation I could think of. “Can you override the system,” I asked.

“No,” she said. “If we can’t guarantee delivery, we can’t enter it into the system.”

Even if I accept responsibility?

“No.”

I asked if that meant YourOnlineEverythingCheapStore didn’t want my business.

“I guess not,” she said.

Maybe they got enough stimulus money that they don’t need a customer like me. Or maybe they just don’t want customers.

Too bad, isn’t it?

Posted in Marketing, Business, Stupidity | 2 Comments »

February 1. 2010 by Dick.

Missy and Biff spent a couple of days with us last week. They drove up from North Carolina in Missy’s prized 1993 Cadillac Allante, one of the last to roll off the world’s longest assembly line.

The Allante was Cadillac’s first try at building ultra-luxury roadsters in decades. Pininfarina designed and built the bodywork in Italy. GM loaded the completed bodies, 56 at a time, into 747s for the 3,300 mile trip to Hamtramck, Michigan, for final assembly. In the end they built only about 3,000 of the cars each year. Missy’s has the potent Northstar V8, “road sensing” suspension, and vastly better brakes. Unlike the earlier models, it handles reasonably well in addition to being easy on the eyes.

We all went honky tonking in upstate New York on what should have been their last night here. Missy and Biff had driven up so we could all attend a friend’s sixtieth birthday party across the Lake, a fund raiser for a good cause, in a Grange Hall out back of beyond. Our friend has built a life around music so there were great bands and lots of impromptu music making.

We caravanned over. Upstate New York has some towns that even Google Earth has never found. We had to drive on back roads, the Northway, more back roads, over a snowmobile bridge, and through a couple of fields to get to the Grange Hall. Plowboy Willie Lindner was there, doing the mashed potato on the dance floor, and everyone had brought a dish to share. Many of the folks who came to sing and dance are vegetarians. Many of the entrees were beans, the musical fruit.

We drove back to North Puffin after the party; Missy and Biff grabbed a motel room and expected to drive South the next day. They awoke to find a pool of green anti-freeze melting the snow around the Allante.

Triple A towed them to the Bubba Brothers’ Garage.

The Bubbarage had been an upstate institution for three generations. Started by George and Sam Bubba when they mustered out in 1946, the two-bay garage built a strong following among returning vets and hot rodders. They added two bays when George’s sons joined them. The “boys,” George Junior and Billy Paul, brought the four bay into the computer age and sent Junior’s kids to ASE classes. The youngest Bubbas, George III (known as “G”) and Bobby Sam are both ASE certified Master Techs; they learned hot rodding from Grampa George and tractor repair from the farmers down the street. Best shop upstate.

New York Assemblyman Vinnie Alonso (D-Lehman Brothers) finessed the Motor Automotive Fixed Inspection Access Retirement Fund Act of 2009 through the state legislature. The Act required that all state inspection licensees and the associated repair facilities accept state-redistributed TARP money to assure each operation had sufficient capital to maintain vehicle safety and to bring the stations up to state standards. The new law also mandated that the state take a majority position in each station or that each station be held by an approved owner as designated by the legislation. The current Bubba Brothers wanted no part of that so their family garage changed hands (to Mr. Alonso) last fall.

Here is Missy’s note about what came next.

“The tow truck guy didn’t know the garage had changed hands, so he was praising these guys to the roof. I should have known something was really wrong when a one-eyed mechanic showed us to this broken down camper-trailer he used for a waiting room.

“About three hours after we got there, Mr. Alonso came out wiping his hands on a greasy shop rag. I found out later that he used the rag the same way that woman uses flour in the Rice Krispy Treats commercial. He never actually looked at a car. Anyway, he said it surely looked like we had a cracked block and we’d have to replace the engine.

“‘I can give you a good deal on a nice Chevy engine,’ he told us. ‘Probably have it in the car and running by Thursday.’

“Biff had popped the hood at the motel. He wiggled the water pump shaft and saw that the pump housing was cracked. He told Mr. Alonso to check that first. Mr. Alonso wrung out his shop rag and disappeared for three more hours. We were looking at another night in the motel and were about to call you to come get us.”

‘I think you may be right about the water pump.’ Mr. Alonso said when he came back. ‘I’m not sure exactly what kind of car it is, ma’am, so I just don’t know how long it will take to get the parts.’

“We told him it was a Cadillac.”

‘That’s American, right? Good. I have a friend with a junkyard up the road a piece. Maybe he’ll have the parts.’

I called the Bubba household for some insight into the story. Fortunately, they still did a little shade tree work so they were able to have the AAA truck bring them the Allante. The Cadillac dealer had a pump in stock; they got Missy and Biff on the road a couple of hours later. Their total bill was less than $400 including welding the motor mount Mr. Alonso’s wife’s nephew had broken disassembling the water pump.

“That weasel Vinnie Alonso’s a politician, ya know. Doesn’t even know how to fill his own gas tank. There must be a moral in this story somewhere, doncha think?” G. Bubba asked me.

Posted in Government Motors, Business, Politics & News, Random Access | 3 Comments »

January 25. 2010 by Dick.

Last March, Time Magazine noticed that, “Over the past few weeks, the U.S. newspaper industry has entered a new period of decline.” Past few weeks? Anyway, Time reported on 10 major metro dailies that are gone or going. Meanwhile, even the New York Times has dumped hundreds of jobs as employment at newspapers keeps reaching new lows.

Obviously, nobody reads newspapers anymore.

Except I do. As do 44 million other Americans every day.

I wrote op-ed columns for the Burlington Free Press back when Dan Costello was Editorial Page Editor. We also subscribed to that paper for years and I read it regularly. We stopped subscribing, though, not because they stopped publishing but rather because they stopped delivering. They kept billing us, though.

That seemed like a poor business model to support.

The Freep certainly wants my business back. Or someone’s. They used the U.S. Postal Service last fall to mail a beautiful 4-color tri-fold on legal size card stock to “R Harper or anyone else more-or-less breathing at” my North Puffin address. The flier offered 52 weeks of Sunday newspapers delivered for just $22. That’s less than they pay the carrier. [Editorial note: that may not be true. It is true that they tack more than $22 on to subscriber bills for motor route delivery.]

But wait! There’s more! Sign up now and get the Thursday and Friday papers as well!

All for just $22.

The promotion worked.

I was in South Puffin when the flier arrived, so I waited until just before Christmas to take them up on it. I mailed them a check a month ago. I didn’t include an email address on the registration form, but they emailed me at my most private address a couple of weeks ago anyway.

Thank you for subscribing to The Burlington Free Press.

You will receive your newspaper 3 days a week. We’re sure you’ll enjoy everything we have to offer.

And they cashed the check.

The Christmas offer I took advantage of expired 12/27/09. I just received a new one in the mail with the same pitch. The new offer mailed this, the first month of 2010, expired 12/27/09, too.

A month has passed. I looked for the paper religiously every Sunday. OK, I skipped 1/3/10 since we weren’t here but I looked on the 10th, the 17th, and again yesterday. Between the first of the year and today, I figure that makes about 11 newspapers. That makes quite a pile of fish wrap. Or fire starting material. I tried the link to my account they sent in the confirmation email. There was no login button anywhere on that page, on the “contact us” page, or even on the front page of burlingtonfreepress.com. I called their 800 number.

“I show that service started on the 21st,” the Customer Service rep said.

Of this month?

“I’ll send a note to the carrier, Mr. Harper,” she promised. “Let me check the details of your order.” She confirmed my street address, phone number, and zip code and asked me to sign up for automatic billing. I declined. When she read off my very private email address, I asked her to remove it from the system.

“I can do that,” she said.

I reminded her that we hadn’t had a roadside newspaper delivery “tube” since the firebombing incident.

“Do you want me to request a tube?” she asked.

No, I think it would be more productive to schedule an air drop down my chimney.

We both hung up. I puttered a bit. And the computer announced, “Sweetheart, you’ve got mail.” The computer has a little bit of a lisp and sounds remarkably like Humphrey Bogart.

Thank you for notifying us that you did not receive delivery of your newspaper on Thu, Jan 21, 2010, Fri, Jan 22, 2010, and Sun, Jan 24, 2010. We have notified your carrier to ensure proper delivery in the future. Your account has been credited for the missed delivery.

The email came to my very private email address, the one that Customer Service assured us is no longer in the system.

A month has passed since I placed the order. I used to wonder why people think newspapers are failing. I haven’t received a paper. I don’t wonder anymore.

Posted in Marketing, Business, Politics & News, Random Access | 1 Comment »