Fees Fees Fees

In these “non-inflationary” times, the rates are going up today. This notice came from Vonage.

Vonage logoEffective 09/24/12, the Regulatory, Compliance and Intellectual Property (RC&IP) Fee associated with your plan will increase from $1.99 per month to $2.99 per month. This fee enables Vonage to maintain our commitment to customer privacy, anti-fraud protection and innovation while delivering important new services.

Despite this increase, we are confident that Vonage provides the best value in unlimited calling throughout the U.S., Canada, Puerto Rico and to more than 60 countries worldwide.

Sincerely,
Your friends at Vonage

I applaud a business that can figure out a way to cover their costs and make a profit. I just wish they wouldn’t try to spin it as a “recovery of fees.”

Taxes, materials, payroll, advertising and a host of other items are part of the cost of doing business. Business can follow about three paths to keep those costs in check: improve efficiency, reduce the size of the product, or raise the price. Guess what the phone companies do?

Phone companies apparently don’t think we’re smart enough to know when they raise their rates.


For the record? Comcast and Verizon are even worse. They just haven’t sent any stupid emails this week.

Shortfall

In just the Inland Empire of California, in the Mississippi Delta, in Detroit City, in suburban Phoenix, plus the major metropoli of both North and South Puffin, there may be a million people without commercial health insurance or Medicare or Medicaid. Mr. Obama says his signature health care law will extend coverage to more than 300,000 people by 2014 in that one region of California alone.

Good news?

Perhaps, but coverage may not translate into care: local health experts doubt there will be enough doctors to meet any of those areas’ needs. There simply are not enough docs even now.

THURSDAY, TWO WEEKS AGO
I had to wear comfortable, loose fitting clothes two weeks ago today (what, they don’t supply a johnny?) including a “button down shirt.” I wondered if they wanted one of my pinpoint oxfords or if poplin will be OK? They really meant a shirt with buttons, instead of one that pulls on and off over the head.

My cataracts have been growing for 3-4 years which is not enough for most insurance companies (many demand that vision diminishes to 20:40 corrected before permitting surgery) but mine said, “Just do it!”

eyeballWe got to the eye surgery center half an hour early only to find that the surgeon was running half an hour late. The IV Tech had trouble with my general furriness because he didn’t want me to have a Brozilian when he pulled the tape back off. I remember starting to roll out toward the procedure room and absolutely nothing from then to getting ready to be dropped at the curb. And it put my internal clock off so I have no idea of the elapsed time.

I felt like a tipsy old man when the put me in a wheelchair to wheel me out.

I was quite pleased to have things to hold on to for an hour or two after we left there. I napped part of the ride home.

FRIDAY
I said “you saw me but I didn’t see you” to the doc this morning but he told me I did see him and even asked a few questions.

He said surgery was routine.

Really good drugs: he could have said I cried like a baby and I wouldn’t know.

My white balance is back! It is amazing to see the difference in colors. Ditto the brightness. It may be about 4-6 weeks before the eye actually settles down to a steady focus.

Dr. Dowhan told me I can do my toe touches, tie my shoes, do dishes, anything that doesn’t involve lifting more than 25 pounds. He also figures the NSAID I take will have a synergistic effect with the steroid eye drops I’m using for a week.

That 25-pound restriction made me fear that I would need someone (else) to stack the winter supply when they do come in. And to pull the mower deck. And put up the storm windows. And so on. The Lumber yard finally got a shipment of pellets the day before my procedure and I arranged delivery for last Friday. Coincidentally, our son was here! Now I just need someone to Huck Finn the mower deck off the tractor and put it away.

SATURDAY
My eye was a little sore this morning, in the “eyelash caught under the lid” sense which the doc’s office told me to expect. The refractive error seems to keep changing ever so slightly each day.

TODAY
I have my second surgery this afternoon, opening my left eye to enormous possibilities, just two weeks after Dr. Dowhan had done the same to my right.

It might not have gotten done this year.

I’m fortunate. Some of the great eye centers of the country are within a day’s drive so I could have gone to Wills or Hopkins or even flown to Bascom Palmer in Miami without a second thought. I chose Thomas Dowhan here Vermont because he has as good a reputation as some of the other docs and because he passed Anne’s sniff test. Not only that, he could fit me in on my schedule.

Still, I couldn’t do it at my local hospital of choice because they had no openings until late November. I drove to an eye center an hour south of here.

Good that I got my eye patches this year.

The Association of American Medical Colleges forecasts that we’ll have a nationwide shortfall of 62,900 doctors (not patients, 62,900 doctors) in 2015. That number will more than double in just a dozen years, as we baby boomers and the 30 million newly insured drive demand for care ever higher.

“People will still get care,” Dr. Dowhan told me, “but the process gets slower and laborious and crankier.”

Federal Medicaid guidelines call for 60 – 80 primary care doctors per 100,000 residents in any region plus 85 – 105 specialists. The two counties in the Northwest corner of Vermont have 23 primary care docs associated with the one hospital and 67 specialists for about 56,000 residents. We’re on target today for specialists but we should already have 20 more primary care providers. And what do we do next year and the year after as our population rises? And today’s doctors age out?

Dr. Dowhan is just five years younger than I am. Can you spell r-e-t-i-r-e-m-e-n-t?

Obamacare makes all the metrics worse, from access to level of care to cost. That’s the story of this administration.

Even blind in one eye and can’t see with the other, we should all see that.

The Real Global Weirding

It is 104° in Phoenix today. It is 84° in the Keys today. Heck, it could be 64° in North Puffin today.

Paleoanthropologist Richard Leakey’s comments in a much delayed podcast of NPR’s Science Friday just gave me an aha moment.

Mentioning NPR cost me the conservative vote. Rufus may never speak to me again.

Professor Leakey helped me realize exactly why Al Gore has led us down the wrong primrose path.

Mentioning Mr. Gore cost me the liberal vote. Paul “Buster” Door may never speak to me again.

We aren’t facing a question of Global Warming. We aren’t facing a question of Global Cooling. We aren’t even facing a question of Global Climate Change.

The problem isn’t Global Weirding.

Of course the globe is warming. Or cooling.

The problem is people. People who would leverage the fact that you don’t know the science to coerce you do something bad for you.

Hubris.

Hurricane AndrewSee, Mr. Gore and his cohort don’t care as much about Global Weirding as they care about what steps we take to control Global Weirding. They think the solution is the Big Government answer to control people because obviously people cause Global Weirding.

Horse Puckey.

Of course there is Global Warming. Of course there is Global Cooling. Of course there is Global Climate Change. Of course there is Global Weirding. Or Global transitioning. This little blue marble is always warming or cooling or in transition.

It’s the Sun, stupid!

Convincing new evidence demonstrates that Al Gore, the IPCC, and other global warming doomsayers screwed us while they were having on with the pooch. The landmark CLOUD findings at CERN show that cosmic rays and the sun (not human activities) are the dominant controller of climate on Earth.

Professor Leakey reminded me of the historical record. Forget who caused it, he said. Let’s look at the prehistoric record and recognize that climate change has happened before and because it’s happened before we know the scale of possibilities and the change we’re looking at is not unlike changes we’ve had before. The difference is we’re now eight billion people. Before there were less than a million. This is going to impact. Rising sea levels today will be very different than rising sea levels 500,000 years ago.

That brings us to three most important facets of this discussion:

  • Al Gore is a fraud. He may have created the political science of Global Warming but he apparently knows less about the fact-based science than my friend Scott, a cartoonist in Alaska.
  • Rush Limbaugh is a fraud. He is so caught up in his disbelief in science (because scientists push the evolution of Man) that he cannot accept any scientific statements about Global Climate Change.
  • NASA is a fraud. Between James Hansen driving Global Warming at Goddard and Charles F. Bolden, Jr, driving Global Warming at Congressional budget talks, NASA has shown they don’t care about the science. They care only about the money.

The lowest temps in the last dozen years occurred in 2007 and 2011. Last year was globally cool despite what it felt like here in North Puffin. On the other hand, 2004 and 2010 were the hottest. So what?

Hubris. Do you really trust a politician who can’t predict tomorrow’s weather can forecast the climate a decade from now? Or a century? Do you really believe a politician who can’t bring democracy to a few square miles of desert can terraform an entire planet?

Follow the money.

It doesn’t much matter what you think of which politician usurping the science. It doesn’t even matter whether you think the science says it’s going to get hotter or the science says it’s going to get colder. We know Earth will get hotter. We know Earth will get colder. Sooner or later.

The only question left to resolve is simple: If the seas are really going to rise 5′ in the next 50 years, Why the heck are you spending all my money assessing blame instead of building a bloody dike?


This editorial is the reason Al Gore invented the Internet.

Why Your Premium Just Went Up

AmbulanceMy friend Kay Ace got a ride in a diesel truck with a siren last night. She doesn’t remember too much of it.

The “episode” started at a meeting in Milton, Vermont. She says she felt queasy, asked for a chair, sat down, and still felt upset of tummy and clammy. Passed out. She woke up in an ambulance on the way to the hospital in Burlington. She said she was still woozy for her first hour in the ER.

Dx: Vasovagal Syncope

That’s the common big Latin word most doctors use to describe fainting. A faint is a brief loss of consciousness caused by a sudden drop in your heart rate and blood pressure, which reduces blood flow to your brain.

“A fainting spell?” her friend Rufus asked. “And these are real doctors? I’m surprised they didn’t diagnose her with the vapors. Sheez.”

Vasovagal syncope is usually harmless and requires no treatment, according to the Mayo Clinic.

So, of course, Milton took her for a $700 ambulance ride to a $2,000 trauma center where they performed a $900 EKG and (maybe) a few $65 dollar blood tests. All for something a $1.99 bottle of smelling salts would have fixed as little as 20 years ago.

“More like 45-50 years ago,” Rufus said.

We still had smelling salts around the house as recently as the 90s; certainly until 1990 because my grandfather was still alive then. For anyone of that generation as well as many of our parents age, it was just something you had in the medicine chest.

“And you took someone to the hospital if they needed it… in your own car,” he added.

Sure, although an ambulance (and the state police) came when that same grandfather cut his foot halfway off at the ankle with the spinning Gravely flywheel. That was in 1958 or so. On the other hand, I’m pretty sure my mom drove my dad in when he cut his fingers off. Both times.

Smelling salts not required either time.

Kay fainted. No one is worried that it might happen again. People faint occasionally and it’s not often a sign of any underlying problem. The over-reaction to her fainting will happen again because that is a sign of any underlying problem.

Kay is still just fine, by the way, although her wallet lost some weight.


I guess they’re not $1.99 anymore.

Some at-risk groups, such as pregnant women, are
currently advised to keep smelling salts close to hand.

Serious Customer Service?

Customer what?

I have a “mycompany@gmail.com” email account for the usual reasons. Google is pretty good about filtering spam and delivers all the rest of the mail, often before it even gets to Mountain View, California.

Sometimes, of course, it delivers a bit too much mail like the mailing list I seem to be on from the State of Colorado’s Division of Real Estate.

As far as I know I am not and never have been a Realtor™, even in a past life. And the last time I was in Colorado might have been 1981 although I spoke to my fried Ron Smith in Denver just a week or two ago. Still they send me information about fraudulent cashiers and bank checks, job opportunities in the state, and, of course, voluminous regulations.

I think I managed to get their attention and get off their mailing list but I’m not sure. The technique had nothing to do with spamming the entire list. Honest.

sirius-xmMeanwhile, SiriusXM has been trying to get me to upgrade my account lately. I’m not exactly sure why, since I don’t have a Sirius radio in any of my vehicles and have no intention of opening an account with them. Heck, today was my dad’s birthday. He didn’t have Sirius or an XM account, either.

This problem took a “chat” with customer service.

The chat took about 15 minutes…

Danny: Hi, my name is Danny, Thank you for contacting SiriusXM. How may I help you?
Dick Harper: Hi Danny. I do not have a Sirius Account. I do not have a Sirius radio. I want you to stop emailing me account updates.
Danny: I apologize for the inconvenience.
Danny: I will make a detail note of the issue.
Danny: I am really sorry for that.
Me: Accepted. How do I turn off the emails?
Danny: mycompany@gmail.com , Is this your email address?
Me: Yes
Danny: One moment please.
Danny: Thank you for your patience.
Danny: If you have the Sirius account or Sirius radio only then we will send the emails.
Me: I do not have a Sirius Account. I do not have a Sirius radio. You email me *regular* account updates
Danny: Unfortunately we cannot stop sending the emails if you get the mails from the third party.
Me: They come from SiriusXM Radio
Danny: I see that you have the account with the SiriusXM.
Danny: And your address is 3.14159 Pie Road E Dallas, TX 75209-1234
Danny: Am I correct?
Me: No. I did not set up an account. When I tried to log in with my email address, the system did not recognize me. I am in North Puffin, not Texas.
Danny: It is on the name of J. R. Harker
Me: I am not J. R. Harker. The email you are using is for a different company so perhaps Mr. Harker entered his address incorrectly. Please find his correct address and stop sending his email to me.
Danny: Alright, I will make a note on his account.
Me: Thank you.
Me: End
Danny: Thank you for contacting SiriusXM and have a nice day.
Danny has disconnected.

The very next day, SiriusXM emailed us. “Are You Getting Complimentary Tickets to Your Favorite Exclusive Events?” they asked.