We’re from the Government. We’re Here to Help

Last month, I talked about the best technique to handle spam/scam/sham calls. I.Don’t.Answer.The.Phone.

Unfortunately, my friend Missy answered the phone.

She Skyped me in tears.

Missy wears bling which dangles and jangles when she dips her minnows out of the bait tank so she’s always fun to watch. She usually prefers to talk about fishing and motorcycles and her job so I clicked out of my Facebook news stream and paid attention.

Sample Form 1040“The IRS called me,” she said. “They said I owed $3,841.60 from 2010 plus interest and penalties. The agent said he had the local cops on their way to my house arrest me for not paying.”

“What did you do?” I asked.

“I called you.”

The FTC announced it will “crack down” on bill collectors. In fact, they announced 30 new law enforcement actions last week as part of a joint effort among federal, state and local authorities to crack down on troubling practices such as false threats that people would be arrested or have their wages garnished, and harassing phone calls. It even shut down a dozen “rogue” debt collectors who will spring up tomorrow under a new name. The 30 brings the total number of actions the group has taken against debt collectors up to 115 so far this year.

Meanwhile, Congress just gave bill collectors free rein. Nestled in the “emergency” budget bill (that would be emergency budget bill #8,752) were a few paragraphs that amended the Communications Act to exempt debt collection robo calls. This change will open the door to millions of Americans being targeted with automated debt-collection calls on everything from back taxes to student loans to mortgages.

On top of that, the IRS will go back to using outside collection agencies, despite the fact that previous programs failed twice. Plenty of people in and out of Congress oppose the use of outside bill collectors, but not Sens. Chuck Grassley (R-IA) and Chuck Schumer (D-NY) (Motto: “We’re from the Government. We’re Here to Help YOU!”). Also thinking they are “Your Voice at the IRS,” Sens. Grassley and Schumer snuck that one into the Highway Funding Bill.

And we think Congress can’t get stuff done.

Side note: According to data from the Council of Better Business Bureaus debt collectors have dropped to fifth place — out of 3,959 industries listed — among the most complained-about service providers by consumers. That places these collection agencies one step above used car dealers and two steps below cable companies and the U.S. Congress.
The FTC receives more complaints about debt collection companies than any other industry. Apparently the FTC doesn’t accept complaints about the U.S. Congress.

Go Chucks!

There is good news for Missy.

The IRS will never call you without first sending a letter. Usually several increasingly intimidating letters. At least not until now.

A collection agency will never call on behalf of the IRS. At least not until now.

Missy’s “IRS caller” was definitely a scammer.

If you get one of these calls and you do, in fact, owe taxes or think you might, call the IRS direct (800.829.1040). An IRS agent really will help you figure it out

If you get one of these calls and you know you don’t owe taxes, report the incident to the Treasury Inspector General for Tax Administration who goes by the cool acronym “TIGTA” (800.366.4484) or visit tigta.gov.

Sadly, thanks to the U.S. Congress, it will be harder now to tell the bad guys from the scammers.

 

News, Part II

I guess we don’t have my cuz to kick around any more, eh.

The Canadian federal election was held on October 19. A huge plurality of Canadians (OK, 39.5%) gave Stephen Harper’s Conservative Party the boot after nine years and elected Justin Trudeau to head a new Liberal government. Mr. Trudeau takes office on Wednesday.

Canada has 25 different political parties, all contending for seats in Parliament. From the Alliance of the North to the United (neither of which won a single seat) plus the Animal Alliance, Bloc Québécois, Bridge, Canada Party, Canadian Action, Christian Heritage, Communist, Conservative, Democratic Advancement, Green, Independent and no affiliation, Liberal, Libertarian, Marijuana, Marxist-Leninist, New Democratic, PACT, Pirate, Progressive Canadian, Rhinoceros, Seniors, and Strength in Democracy, There were almost as many Parliamentary candidates as Republicans running for U.S. President.

Like Mr. Obama, Mr. Trudeau campaigned on “Real Change” and “Hope and Hard Work.”

Voters could make up pretty much anything they wanted to match those slogans and the press did the same. Mr. Trudeau has promised to raise taxes and spending, run a deficit, oppose the oil industry, and plans to embark on a vast program of public works spending. Pretty similar to his father. And Mr. Obama. Except he supports international trade deals and the Keystone pipeline project.

Last week, we looked at the quantity of non-news behind the Twitter or Facebook “headlines.” This week, we’ll pay attention to the quality of the news and commentary you get from any source.

Justin TrudeauAmericanthinkerdotcom says of the Canadian election, “the disasters have already begun. Fasten your seat belts, Canucks, it’s going to be a bumpy ride.”

The Canadian online conservative political and social commentary platform Rebel Media reported “The Canadian dollar dropped nearly two percentage points after Justin Trudeau’s Liberals swept to a majority in the federal election.

“That’s almost two cents in four days.”

Two whole cents!

Almost!

The pundits used the bumpy road to mean way more failures than successes ahead for our northern neighbors. I agree that Canada has more troubles ahead.

But these pundits want to stir you up about it by cherry picking a fact and spinning it. (And, yes, this column has picked just one reported fact for discussion out of the Americanthinker article.)

Rebel Media was founded in February by former Sun News Network host Ezra Levant.

Mr. Levant noted that the “precipitous drop” has a profound effect on Canadians. What Mr. Levant didn’t note is that the Canadian Dollar has fallen pretty steadily since 2011 and is now back down to about where it was from the 70s on.

“It’s like every Canadian just got a pay cut.”

               Famous Fakery
• Faked peer reviews prompted 64 retractions at Nature.
• 60 Minutes aired a story in 2004 that showed memos that showed then-1st Lieutenant George Bush had gone AWOL. Except the documents were obvious forgeries.
• Both New York Magazine and the New York Post reported on a Stuyvesant High School senior who made $72 million on stocks. Except that alluring story was, well, fake.
• The Rebel Media claim that the Canadian dollar dropped two points after Mr. Trudeau’s election. Except the election had little to do with it.

CBS rightfully fired Dan Rather over the Bush-National Guard story.

The Globe and Mail noted back in August that the Canadian dollar is under attack on several fronts, from the collapse in oil prices to the different paths being taken by central banks. “The loonie lost about 4% in July, sank to below 76 cents U.S. at one point [August 3] and again [August 4], and won’t stop there, according to analysts who expect it to tumble further to about 73 or 74 cents. It’s at 76 cents today.”

The loonie has been weakening for several years.

Editorial note: as a consumer of Canadian dentistry, I’m quite pleased in the return of the “weak” loonie. An exam and cleaning cost me $68 U.S. last month. The same service cost $95 U.S. in 2014.

So, the Canadian dollar did indeed drop a couple of percentage points after Mr. Trudeau’s Liberals won a majority in the Canadian elections but that’s probably not Mr. Trudeau’s fault. The two very real questions Canadian Conservatives should ask are
1. Why should we trust any media that cherry picks a few facts to lie to us?
2. What will Mr. T do to strengthen the loonie?

The rest of us have just one very real question to ask of the Twitter or Facebook or even our traditional news feeds:
Why should we trust any media that cherry picks a few facts to lie to us?

 

News, Part I

I guess we won’t have my cuz to kick around for a while, eh.

A plurality of Canadians have given Stephen Harper’s Conservative Party the boot after nine years and elected Justin Trudeau to head a new Liberal government in Canadian federal elections held two weeks ago. Mr. Trudeau takes office November 4.

I didn’t learn that on Facebook. It was probably tweeted but even the curated Twitter feed is too congested to pick out that tidbit.

In fact, I don’t get my news from Twitter or Facebook. Here’s why.

Here’s what is trending this morning on Facebook:

• Clear Food: Report Finds Some Vegetarian Hot Dogs Contain Meat, Traces of Human DNA
• Maureen O’Hara: Actress Known for Role in ‘Miracle on 34th Street’ Film Dies at Age 95
• Vancouver Island: Whale Watching Boat Sinks With 27 on Board, Killing at Least 5
• Jimmy Morales: Former TV Comedian Elected President of Guatemala in Landslide Victory
• Chris Christie: Governor of New Jersey Kicked Off Amtrak Quiet Car for Talking on Phone
• Comet Lovejoy: Researcher Says Comet Is Producing Alcohol and Sugar
• Germaine Greer: Feminist Writer Says Transgender Women Are Not Women During ‘Newsnight’ Interview
• Florida Bear Hunt: Federal Agency Ends Hunt in Central Florida After 207 Bears Get Killed

Truth? I don’t care if Amtrak kicked Chris Christie off the quiet car any more than I care that American Airlines kicked Alec Baldwin off a plane for playing games on his own cellphone. It was boorish behavior but it wasn’t news.

“I am more inclined to follow it on the internet. TV news is too slanted. Reporters deliver the news with political slants to the left or right and they dilute the actual facts of the event,” wrote a Yahoo forum correspondent.

I’ve watched plenty of people click every link in the “Trending” column of their Facebook feed. That, of course, pleases Mr. Zuckerberg. But they made the same fundamental error as our Yahoo correspondent.

That Yahoo correspondent thinks that Internet news is less skewed and is more fact-checked than other sources. We “drink from the firehose” of “information overload” in the best of times. Probably better that our firehose be pumping something of substance.

This is news, as reported this morning in the NYTimes:

• Health Care Co-op Closings Narrow Consumers’ Choices
• Criminal Charges and $50 Million Fine Expected in Goldman-New York Fed Case
• Afghanistan and Pakistan Hit by Huge Earthquake
• Right-Wing Party Roars Back in Polish Elections
• Broadband: New York State Attorney General Eric Schneiderman Launching Probe Into Internet Speeds
• General Motors and the United Automobile Workers union [that owns 8.7% of GM stock, down from 17.5% in the 2009 car theft] reached a tentative agreement
• The Obama administration called for a testing cap so that no child spends more than 2 percent of classroom instruction time taking exams.

Every one of those stories has an impact on your life and mine.

The truth is that most news isn’t all that important when counted against your day-to-day life or mine. Facebook might argue that the “ambient engagement” and “community awareness” their Trending line offers provides the context we need to get through the day.

Really?

So, knowing that Germaine Greer thinks transgender women should use the men’s room helps me put food on the table?

I’m all for absorbing data by osmosis but the way we actually answer the questions of whether we can afford a new car this year or if it is safe to walk the street after dark rarely comes from the fake reports; it comes from the hard news of consumer prices, the Cleveland Clinic’s new mobile stroke unit, and what laws (if any) Congress passed last week.

News is more accessible than ever, but it’s up to us to find it. There’s more information in one daily NYTimes or Wall Street Journal than I can digest and the Internoodle just compounds the problem. The Interwebs deliver little but what you want to hear, not what you need to know.

Next week, we’ll look at the quality of the news instead of the quantity and the headlines.

As a side note, anyone who thinks hot dogs don’t contain stuff you don’t want to know about including traces of human and rat DNA, also believes their favorite politician told them the truth today.

 

Call Blocking

Ever get a call from a Nigerian Prince with a bank account he needs to move to the U.S.? Ever get a call from a Nigerian Prince who hung up without leaving a message? More people complain about spam/scam/sham phone calls than complain about Comcast. That’s saying something!

• “I don’t understand! My caller ID said my own number was calling.” Mr. Santiago said. “When I answered, ‘Kestrel Finance’ tried to sell me South African gold.”
• “Synchrony Bank tried to collect a late payment on my mortgage,” Ms. Chan told me. “I don’t have a mortgage.”• “They called 12X today. They said I am eligible for a loan. I told them I didn’t want a loan and not to call back. After that call they continued to call 11 more times.” That was M. Girardot.
• “An IRS agent left a recorded message that the IRS was filing a lawsuit against me and this was my ‘final notice’,” Ms. Krieser wrote. “They didn’t leave a call back number.”
• “I was called from Norton Tech Support for a hacker issue on my PC and they wanted to fix my laptop remotely,” Mr. Baker said.
• “They said I had qualified for a $12,000 government grant and they ask me to send $250 to process the funds.” Ms. Darby reported. “They called me 12 times in three days but Bell Canada says the number is disconnected when I called back.”
Ms. Gekko wrote, “Googling the number, I discovered that it is usually used by the collections department of Citi.”

“The federal Do Not Call list will put telemarketers out of business.” an unnamed Congresswoman told the nation some years ago.

It's for you!Maybe not so much. The Do Not Call list not only kept telemarketers in business, it gave the worst of them 217 million new phone numbers to troll. The legitimate marketers sort of comply with the law; everybody else ignores it.

Mr. Santiago and his compatriots are the lucky ones. They never connected to or they hung up on the bunch of crooks and hoaxes and scam artists. In those very real examples, the callers wanted to sell them something real or wanted to sell them a bill of goods.

And then there are the real crooks.

Vishing (“voice phishing”) is used to steal credit card numbers or other personal information from anyone who answers the phone.

• “He told me ‘You’ve won big money in a foreign lottery’,” Mr. Franks said. I sent him $350 by Western Union.
• The Shutoff Swindle: “She told me she was from FKEC [the South Puffin electric company],” Mr. Bennett said. “She said my service was about to be shut off because I hadn’t paid my bill. I told her I had but she said she couldn’t stop it unless I paid and I’d get a credit later if they figured it out. My CallerID had FKEC’s phone number so I knew it was them. I sent her $1,400 on a Green Dot card.”
• A stock scam usually starts off, “This investment is low risk. You’ll get a higher return than you can get anywhere else.”
• “I won a free big screen LED TV,” Ms. Wilson said. “They said they’d just put the shipping and handling charges on my credit card.”

Finally, “my former spouse does not, and never has had a Citi card,” Ms. Gekko wrote,

I first thought that Citi may have bought the debt, but I’ll bet it’s more nefarious. Debt collectors buy (and sometimes simply make up) old and expired debt for pennies or even fractional cents on the dollar. Then they throw harassing calls at it until the poor sucker gives in. And they often spoof the phone number and CallerID.

Too many neighbors reported to me that someone called them and

threatened to beat or smear them;
swore at them;
called repeatedly often without leaving a message;
claimed to be a cop;
lied about the amount owed;
claim that they would lock up the borrower;
tried to collect a debt no one owed;
tried to collect a time-barred debt
and so much more.

Time-barred debts and non-existent loans are the bread and butter of criminal collection agencies. These and hundreds of other fly-by-nights buy a list of “aged out” debts (or imaginary ones) for pennies or even fractional cents on the dollar and then do whatever it takes to collect. And when you pay them, they often don’t record it, simply selling your name to someone else.

I have a simple solution.

I.Don’t.Answer.The.Phone.

TelephoneWe have four lines coming in. Two once-upon-a-time landlines that are now Voice Over I.P. and two cell lines. That is, potentially, a lot of calls. Fortunately, they almost never all ring at once.

Oh, sure. If I feel like it and recognize your number, I may answer. If I don’t recognize the number, I guarantee it’s going to hear my witty, pithy, most excellent VMX message.

Happily, almost none of the spam/sham/scram calls leave messages.

My Panasonic cordless phone has call blocker built in. Vonage has call blocker as well.

Call blocking doesn’t work for new ones where you have to give them your phone number, though.

That’s why I use 802.524.5993 and will happily give that to any spammer or scammer or shammer who asks for it.

 

Price Hike

Comcast CEO Says “You Can’t Keep Raising The Price Forever,” But Does It Anyway.

He’s not alone.

Federal Reserve officials continue to avoid raising short-term interest rates because inflation remains “stuck at exceptionally low levels,” according to the Wall Street Journal.

Say what?

Inflation: a sustained increase in the general level of prices for goods and services.

The Social Security Administration will to announce that there will be no Cost of Living Adjustment on Thursday, when it releases the Consumer Price Index.

Say what?

The lack of a COLA means that older people will face higher health care costs. Younger people already are.

The Unaffordable Care Act was passed based on per capita health care costs of $7,825 under the Bush Administration. Obamacare promised to save us money. So far, per capita health care has cost $8,054 in $2009, $8,299 in 2010, $8,553 in 2011, $8,845 in 2012, $9,146 in 2013, and it is expected to come in at $9,458 in 2014 and $9,800 in 2015, all under the Obama Administration.

“Oddly, I’ve been spending more and getting less for everything but driving around,” my roofer friend Dean “Dino” Russell told me. “Milk for my cats is up to $4.79 a gallon. I don’t even buy beef anymore.” Hamburger sold for about $2.19 per pound at his Publix in 2008; it was “on sale” for $4.79 this week. And gas may be cheaper than a year ago but it hasn’t come back down to the kind of prices we had for more than a decade.

Dino won’t even talk about how much his health insurance or windstorm insurance costs.

I ran the numbers for Dino’s neighbor, Ralph. Ralph is 38, single, lives in Miami, and earned $46,494 last year, so that’s the basis for his Obamacare premium. He paid $370.40 per month ($4,444.80 total this year). His insurance company received a 16% increase for 2016.


Speaking of price hikes…

Pants on Fire• I have the misfortune of contracting with “Citizens” Property Insurance Co. I don’t know how they came up with the name with a straight face. “Citizens” was established by the Florida Legislature as a not-for-profit insurer of last resort. It quickly became the largest insurer in the state and about the only place we can get windstorm insurance.

I paid !@#$%^Citizens $2,455 for wind storm coverage in 2008. The price has risen more than health care every year. I paid !@#$%^Citizens $4,489 for wind storm coverage in 2015.

“It’s the higher water damage claims in the Keys”, a Citizens rep said. “Otherwise we would have reduced property insurance rates for most homeowners here.”

OK. Wait. !@#$%^Citizens insures against wind storm damage. They refuse to pay for water damage, referring those to FEMA or your homeowner’s policy. And the last major hurricane to hit South Florida was Wilma in 2005. In fact, Fitch upgraded their bonds to “AA-” thanks to !@#$%^Citizens’ successful efforts to reduce its exposure to claims by lowering and transferring risk not to mention the small fact that there have been no hurricane losses over the past nine years.

Pants on Fire• I paid !@#$%^Comcast $742.59 for basic cable and Interwebs in 2008.

“Our rate hasn’t changed,” a !@#$%^Comcast rep told me.

OK. Oh, wait. I paid !@#$%^Comcast $1,169.10 for basic cable and Interwebs in 2015. I guess a 57% increase isn’t actually a rate change. The Baud rate has mostly stayed the same though.

Pants on FireElsewhere, Verizon says it will raise the price of its remaining unlimited data plans by $20. Again.

“Verizon will not increase the price on any lines with an unlimited data plan that is currently in a two-year contract,” the company said.

“When this happens, I will probably leave Verizon,” Liz Arden said.

Verizon has been wallowing in extra money from all the customers who own their own phones but pay full subsidized phone prices for service. “The only people left on unlimited plans are people like me [who own their own phones] so VZW’s been pocketing all that extra cash,” she notes.

We can leave !@#$%^Verizon. We’re stuck with !@#$%^Citizens. We’re stuck with !@#$%^Comcast.

Can you hear me now?

It turns out most companies raise prices for only two reasons: when they can do it without alienating their customers and when they don’t care about alienating their customers.

Verizon and Comcast and Citizens don’t care if they alienate customers. In fact, Citizens wants to drive customers away but it, like Comcast, is the only game in town.

Despite consistently ranking among the bottom ten companies in the world, Citizens, Comcast, and Verizon are breaking the banks financially. Citizens is a “non-profit.” They can levy 10% emergency assessments on nearly every policy holder in the state forever and in an unlimited amount to pay off bonds. Comcast reported $8.38 billion net income on $68.78 billion sales. Verizon reported $4.22 billion net income on $127.08 billion sales.

Wouldn’t it be loverly if we thought not doing business with these laughing stocks would change their behavior?

“It would work better to punish them,” Ms. Arden said.

Oh, and by the way? Gas prices will rise in January.