I use the “ecofriendly” auto pay to pay my (basic) cable bill + bundled Internet. I dont get a paper statement. I dont mail a check. Then !@#$%^ Comcast grabs whatever they want out of my checking account.
An hour after I logged into my online cable account, I discovered a line item for $50 for “other services” like PPV or dirty movies. I dont buy PPV or dirty movies; I can stream them free over the Internoodle.
We had a service difficulty around Christmas. Internet was slow, stupid, and balky for a couple of weeks. The !@#$%^ Comcast DNS server kept crashing. Life was lousy in South Puffin.
I called !@#$%^ Comcast and a week or so plus 3 hours later, a technician showed up. Nice guy. Name was Richard. He was pleasant, efficient, and pretty much had nothing to do since the problem was upstream.
!@#$%^&^ COMCAST BILLED ME FOR THE SERVICE CALL.
Good thing I noticed the charge was $50 higher than usual when I logged into my bank account this morning or I never would have known.
It took another hour this morning to load the “customer account page” and then wade through all the auto attends to get a live rep to get a credit. I really really really think they bill for these things and figure at least some percentage of their customers never protest.
Weeee! Free money. The credit will appear on next months bill, so they have yet another chance to use my money.